Shipping policy
Retro Fusion Haus™ offers three kinds of items: made-to-order products, Haus Finds (carefully selected vintage pieces), and digital downloads. Below you will find how each is produced, shipped, and delivered.
Made-to-Order Products
Our apparel, bags, mugs, and printed art are made to order through our trusted print partners to ensure high quality and reduce waste.
• Production time: 2-5 business days. During peak seasons or holidays, production may take up to 7 business days.
• Shipping time: 3-10 business days (U.S.), depending on location and carrier.
You will receive an email with tracking information once your order ships.
Haus Finds
Haus Finds ship directly from us within 3 business days of your order. You will receive an email with tracking information once your Haus Find ships. After it ships, delivery time depends on your location and the carrier. Haus Finds currently ship within the U.S. only.
Digital Downloads
Digital downloads are emailed to you automatically after your purchase, so nothing is shipped and no shipping charge applies. If your email does not arrive, please check your spam or promotions folder, then contact us at hello@retrofusionhaus.com.
Shipping Time Estimates (Made-to-Order Products)
Shipping times depend on your location and fulfillment center.
Region Estimated delivery (after production)
United States 3-10 business days
Canada 7-15 business days
Europe 7-20 business days
Australia/New Zealand 10-20 business days
All other international locations 10-25 business days
Please note: delivery times are estimates only. Delays can occur due to postal service disruptions, customs processing, or peak holiday demand.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link. Tracking may take up to 48 hours to update after the carrier scans your package.
Shipping Costs
Shipping costs are calculated at checkout and depend on product type, destination, and carrier. We currently offer:
• Free U.S. shipping on orders over $70 (before tax and discounts).
• Flat-rate shipping for U.S. orders under $70.
• International shipping at regional rates shown during checkout.
Wrong Address or Delivery Issues
Please double-check your shipping address before submitting your order. If an order is returned due to an incorrect or incomplete address, we can reship it once the correct address is confirmed, but additional shipping fees will apply. Retro Fusion Haus™ is not responsible for delays or losses due to incorrect addresses provided at checkout.
Multiple Shipments
Your order may arrive in multiple packages. We partner with several print providers, and Haus Finds ship separately from us, so items from the same order may ship at different times and from different locations.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at hello@retrofusionhaus.com. Include your name, order number, and any photos related to your concern. We will coordinate with our print partner, or with the carrier for Haus Finds, to resolve it as quickly as possible.
Customs, Duties, and International Orders
International shipments may be subject to customs fees or import duties based on your country’s regulations. These costs are the responsibility of the customer. We cannot predict or reimburse customs delays or additional charges.
Contact Us
If you have any questions about shipping or delivery, please reach out to hello@retrofusionhaus.com.